Volume:March, 2021
Public Service Delivery under Sevottam
Training programme on Public Service Delivery System/Citizen Charter under “Sevottam” was organized w.e.f 4.3.21 to 6.3.21 The course was attended by 12 participants of various departments . The participants were made aware of importance of effective public service delivery in good governance. The course contents included the following topics:-
1) Importance of Citizen Charter in Public Service Delivery
2) Significance of Delivery System in Digital Age
3) Grievance Redressal system and its effective implementation,
4) Importance of RTI in the transparency and Public Service Delivery
5) Overview of Public Service Guarantee Act, 2011
Contributor:
Vijay Sofra
Joint Controller, HPFAS
vijaysofra@gmail.com
