A three days training course on Excellence in Public Service Delivery System under “Sevottam” programme  was organised in the Institute w.e.f. 13.06.2019 to 15.06.2019.  This training course was attended by  11 participants who were Horticulture Extension Officer, Horticulture Development Officer of Horticulture Department, SMS of Agriculture, Principals, Superintendents  and Clerk etc.  from different departments of the government.

The course comprised three modules viz  preparation of Sevottam compliant citizen charter, Grievance Redressal Mechanism and Capability building of the organisation under Sevottam framework to achieve excellence in public service delivery system in the departments/organizations of the govt. The majority of the participants rated the course and performance of the Faculties as Excellent & Very Good.  The Resource persons who interacted with the participants in this course  were Sh. H.K. Sharma, Controller (F&A) Retd.,  Ms. Uvi Tyagi, OSD Directorate of Health, Sh. K.R. Bharti, I.A.S.(Retd.), besides Sh. K.R. Negi (Course Director)